- Last updated
- October 23, 2026
This policy explains how orders for the services of Grainfield Quarterly are confirmed and paid for, and how cancellations and refunds are handled. The prices of our services are published on this website; nothing is bought or paid for on the site itself.
Quotations and confirmation of an order
Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.
Changes and cancellations by you
Booked appointments can be moved or cancelled without cost up to two working days in advance, by telephone on (519) 797-6036 or by email to hello@nivoyra.info. Later cancellations, or a missed appointment, may be charged for the work already carried out and for expenses that cannot be recovered; a new date is always our first suggestion.
Cancellation on our side
If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances outside our control, we tell you as soon as we can and offer a new date at the earliest opportunity. Where no alternative date suits you, any amount already paid for that service is refunded in full.
How a refund is made
Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@nivoyra.info, without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.
Payment terms
Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in installments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder.
Complaints and remedies
Complaints about the quality of a service should reach us at hello@nivoyra.info within 14 days of the work being completed, and can also be raised beforehand by telephone at (519) 797-6036. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.